Help Center

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Help Center

Customer Service

Customer Service

We solve issues related to the navigation on the website or App like How to place an order | How to sign up | How to upload documents

Who can use our service?

What times are your representatives available in case I have questions?

Consultation/doctor's appointment

How can I schedule an appointment with a licensed provider?

How can I make an appointment with a licensed provider when they are requesting one?

Will my insurance cover my consultation fee?

How can I tell my doctor or nurse practitioner about my treatment with 10Rx?

Is this a safe way to get medical care?

How much is the consultation fee?

How long would it take for them to review my medical case?

I have an allergic reaction, what can I do?

How can I contact my doctor in case I need anything?

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Account information

I forgot my Password how can I change it?

Why do I need to take a photo for the app or website?

My order

How can I place an order?

Rx process

How can I add my prescription?

How can I get a prescribed Product?

How can I get a prescribed Product as a guest?

Products/Treatments

How does acne treatment work?

How can I order the hair loss treatment?

What kind of products will I find in your store?

Cual es la diferencia entre Rx y no Rx?

What is the difference between Rx and non-Rx?

Why is Exfoliation an Essential Skin Care Step, and what do you have in store for that?

Do you have anything that can help clear my acne breakouts?

Can I find an Acne Cleanser on your site?

Do you guys have any good moisturizing for my prone-acne skin?

Do you have any products that don't need a prescription that could help with my acne?

How about sunscreen? What type can I get from you?

Do you have any eye creams or serums?

Do you have any products that could help with the elasticity of my skin?

Do you have anything that could help me with the pores in my skin?

Do you have any foaming cleansers for my skin?

What products that don't need a prescription would you recommend for my skin?

Help I am losing my hair and my doctor prescribed Finasteride, what can I expect from this medication?

I need a little bit of help losing weight and my doctor recommended Semaglutide, How does that work?

I have been prescribed Sildenafil to treat my Erectile Dysfunction, Now what!?

Help my doctor prescribe Tadalafil for my erectile dysfunction, What can I expect from this medication?

My doctor prescribed Tretinoin cream for my acne, What can I expect from that!?

Can a doctor or nurse practitioner diagnose male pattern baldness remotely?

Who can use our services for hair loss control?

How can 10Rx help if I am losing my hair?

Why am I being prescribed an antibiotic to treat my acne?

What can I do to prevent acne from happening in the first place?

How fast will my acne treatment work?

Are there alternative treatment options to acne medication?

What are the risks of acne treatment?

How can I treat my acne?

What causes acne?

Can a doctor or nurse practitioner diagnose acne remotely?

How can 10Rx help if I have acne?

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Payments

Will my insurance cover my medications?

To whom do I pay for my medicine?